Sunday, March 23, 2008

Defrag Session on Knowledge Networking and Ambient Intimacy

Eric Norlin, the founder and one of the organizers of Defrag, saw my recent blog post on "FriendFeed, Knowledge Networking, and Ambient Intimacy", and has asked me to do a session on the topic at the next Defrag (November 3-4, 2008 in Denver, CO). I attended the inaugural Defrag last November and it is one of the best conferences I have attended. I am honored to be a part of the next Defrag.

For those of you who haven't heard of Defrag, Eric describes the conference as...
the first conference focused soley on the internet-based tools that transform loads of information into layers of knowledge to accelerate the "aha" moment.
You can check out the Defrag website -- www.defragcon.com -- for more details.

If any of you have thoughts on my topic, let me know. I would appreciate people's input as I put together the content for the session.

Tuesday, March 18, 2008

FriendFeed, Knowledge Networking, and Ambient Intimacy

Last night, FriendFeed announced support for search. Much of the talk in the blogosphere has highlighted the notion that now you can search Twitter tweets via FriendFeed. I feel that FriendFeed’s search capabilities has far broader implications.

I have done several posts on a concept I call “knowledge networking”. As I mentioned in one of my earlier posts…
I define knowledge networking as the ability for people to connect with the purpose of leveraging each other's knowledge. This is different than social networking where people connect with the purpose of communicating with each other.
Recently, I have started to use Twitter and have become a fan of the service. The reason I like it is best summed up by a post made early last year by Leisa Reichelt called, “Ambient Intimacy”. Leisa defines “ambient intimacy” as…
…being able to keep in touch with people with a level of regularity and intimacy that you wouldn’t usually have access to, because time and space conspire to make it impossible. Flickr lets me see what friends are eating for lunch, how they’ve redecorated their bedroom, their latest haircut. Twitter tells me when they’re hungry, what technology is currently frustrating them, who they’re having drinks with tonight.

Who cares? Who wants this level of detail? Isn’t this all just annoying noise? There are certainly many people who think this, but they tend to be not so noisy themselves. It seems to me that there are lots of people for who being social is very much a ‘real life’ activity and technology is about getting stuff done.

There are a lot of us, though, who find great value in this ongoing noise. It helps us get to know people who would otherwise be just acquaintances. It makes us feel closer to people we care for but in whose lives we’re not able to participate as closely as we’d like.

Knowing these details creates intimacy. (It also saves a lot of time when you finally do get to catchup with these people in real life!) It’s not so much about meaning, it’s just about being in touch.

I have been thinking there is a connection between “knowledge networking” and “ambient intimacy”. One of the ways you can learn about the knowledge of your friends/contacts is through Twitter tweets made by them. FriendFeed’s search capability now makes this connection very real.

Wednesday, February 20, 2008

Business Software and the Freemium Business Model

As a previous post indicates, I am a fan of the freemium business model and I believe it is an customer acquisition strategy worth considering for start-ups, not just in the Web consumer services world but even for those developing business software. Yesterday, however, I had an epiphany in terms of what type of business software offerings it may -- or may not -- be suited for.

Until yesterday, I was of the mindset that the freemium business model could be applied to most business software offerings and it was a matter of coming up with the right packaging to determine which features should be offered for free and which should be offered as premium, for-pay features. I am now of a different mindset.

In the business software world, I think the freemium business model is ideal for the following use cases:
  • Offerings that are targeted at an individual and where no organizational decision making is required to decide whether to use the offering or not. LinkedIn is a good example of this.
  • Offerings that involve small workgroups and where its initial usage is not part of a business-critical workflow (i.e., its usage does not require high-level authorization within an organization). Wikis, I believe, are a good example of this type of offering. Within organizations, wikis can initially be used by small groups of people for purposes that are not business critical.
Perhaps more importantly, I think the freemium business model is NOT ideal for offerings that are a part of business-critical processes and require high-level authorization within an organization. Organizations are leery of using a "free" solution for an important function. For this type of use case, I believe the "try before you buy" approach used by companies like Salesforce.com are more appropriate.

Friday, February 08, 2008

The Psychology of Politics

UPDATE #2: Here are some data that support my argument below.

UPDATE: Here is a post that lays out a similar argument to the one I described below.

As my last couple posts indicate (here and here), I am currently obsessed with the 2008 Presidential election. One of the elements that particularly fascinates me is the "mind games" that are played among the participants.

Recently, I have been particularly intrigued by comments made by influential Republicans that basically say they want to go head-to-head with Hillary in the general election and they don't want to go up against Obama. For example, on NPR this morning, President Bush's chief political strategist Matthew Dowd said,
The other thing that I think John McCain has going for him is if Hillary Clinton wins the nomination I know there’s a lot of conservatives out there that said they wouldn’t vote or would vote for her but I think she’s the most unifying force for John McCain out there right now, not himself.
He went on to say later in the interview,
I think if you gave the strategists and people around John McCain some truth serum and asked them to say who they want to run against, in a minute they’d say Senator Hillary Clinton. They think that she’s polarizing; she’d motivate and unite the base of the Republican Party. She’s not a generational difference and a change of a figure, she’s a bit of throwback to the past, like to a degree he is. Against Senator Obama it’s a much more difficult task. It would be a generational campaign, the new versus the older. Somebody that had a distinct stand on Iraq versus his stand on Iraq. I think Senator Obama is a much more difficult race and there is not any vitriol from the conservative and the Republican base against Senator Obama. They don’t sort of dislike him to there core like they do Hillary Clinton. I think they would much prefer, the McCain folks, race against Hillary Clinton than Barack Obama because it’s hard to compose a strategy against a new guy like Barack.
Recent polls indicate that these statements are true and McCain has a better chance against Hillary than Obama, but I am not sure what the motivating factor is here.

Earlier this morning, the cynical side of me thought they are playing a game of "reverse psychology" and they actually want to compete against Obama; maybe they have something up their sleeve about him?

But I think I just came up with the answer, in my humble opinion. They do want to compete against Hillary. By making these statements, and since McCain will most certainly be the Republican nominee, they hope to get Republican-leaning Independents to vote in the Democratic primary and vote for Hillary.

It is well known that the Hillary campaign is putting a lot of their eggs in the Ohio and Texas primaries. Coincidentally, in both Ohio and Texas, a person does not have to declare a party affiliation until they show up to their polling place and request a particular ballot. Hmm.

Friday, February 01, 2008

Radio Silence

I've been "radio silent", from a blogging perspective, over the last month. This is because I've been consumed with two things. First, I have been working hard to help my consulting client, Pathworks Software, launch their service, Helpstream, at DEMO 08 earlier this week. Second, I've also been spending a lot of time working on behalf of one of the Democratic presidential candidates (I won't say who here but you can figure it out if you look at my Facebook profile or follow my Twitter tweets). Once we get past Super Tuesday on February 5th, I hope to get back to blogging on a regular basis.