Saturday, October 06, 2007

A Use Case for Knowledge Networking

In my last post, I talked about Knowledge Networking and how I feel that it is the business equivalent to social networking. Whereas social networks enable people to connect to communicate with each other, I believe that the purpose of knowledge networks is for people to connect in order to leverage knowledge among each other.

To that end, Jay Cross recently did a post on Making the Business Case for Informal Learning. He gave examples of use cases for informal learning. One of them had to do with eliminating bureaucracy...
Eliminate bureaucracy. Knowledge workers waste a third of their time looking for information and identifying the right people to talk with. They often spend more time recreating information hidden in someone else’s file cabinet than creating original material. I just heard about a company where the workers think doing their email is the work; that’s how they spend almost all of their time. Expert locators, bottom-up knowledge management, instant messaging, organization-wide wikis, and organizational network analysis all attack this plaque in the organizational arteries.

Benefits: speed flow of information, cut time wasted searching for answers, streamline organizational process, cut email by half, cease re-inventing the wheel, increase worker throughput 20% to 30%.
I think this is one of the use cases for knowledge networking. It is, in essence, an organic form of knowledge management.

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